Frequently Asked Questions

Q. Can I hold a property without a reservation?

A.  Because most of our properties allow online booking, reservations are offered on a 1st come 1st served basis.  Until and unless you have completed an online reservation and agreed to the Terms and Conditions, you do not  
 have a confirmed reservation.  Once you have completed those steps, the online calendar will be automatically blocked and our system will not allow other reservations for the same dates.  
Q.  How do I check in when I arrive?
A.  30 Days prior to your arrival we will issue your Welcome Letter. This is a very important piece of information. It will
      come to you via email. The Welcome Letter will give you ALL of the information you need to arrive at the property
      where you have a confirmed reservation. It is important that you not only READ the Welcome Letter, but that you
      PRINT it out and take it with you when you travel.
Q.  Why does February total my reservation as if it were 4 weeks and not the full month? Will you  
      adjust  the rate if I stay for one month to reflect the monthly rate offered on the information page?
A.  Yes! We will adjust the rate to reflect the month long stay. February is the only month on our calendar that
      is short. With the available software it is possible only to show 30 nights as one month. To correct that
      we make the adjustment at our end and offer the monthly rate for all of February instead of applying the
      weekly rate.
Q. Is there a shuttle service from the airport to my condo?

A.  Yes. The Arizona Shuttle Service offers trips. The local line is 520-889-1000. Toll free the number is 800-888-2749.

     The service fee is paid directly to the carrier.

There are also many rental car companies at the airport.  We strongly reccomend making your car reservations in  advance during peak season. Off site car rental companies tend to offer lower rates and will often times offer a shuttle service to their off site location.

Q. When will I know my address and phone number, so I can give it to my family and friends?

A. For the security of our owners and other guests we do not give out property addresses until reservations are finalized and final payment has been received.  After your final payment has been received, our system will email you with the property address, driving instructions, and other pertinent information about your vacation rental. (Not all properties offer a local phone line. Inquire when booking your stay).

Q. Do you offer discounts for golfing?
A. Yes, we work with a company that can offer discounted tee times.  Call us for details. Also you may go online at

Q. Where can I rent bicycles?
A. Here are a few local companies that rent bicycles:

Q. Where can I  rent cribs and highchairs?
A. Please contact Travelbabees (520) 975-8376 or BabiesAway at 520-615-9754

Q. What if I arrive after 3PM?
A. You may arrive any time after 3:00 PM.  There will be a Key Box on the door of your rental.  Prior to your arrival, we will email you with a code to open the Key Box, inside will be a door key which will allow you access to your rental.  
Q. Why am I paying a cleaning fee for my stay?
A.  We professionally clean each property upon your departure. We find it necessary to have professionals clean
        after each guest to ensure the highest in quality cleanliness.
Q. Do you offer maid service? 
A. Your property will be professionally cleaned prior to your arrival, however, we do not offer maid services.  If you would like to have mid-stay cleaning, we can connect you with a cleaning crew that you can pay directly.

Q. If I leave early will I get a refund?
A. There are no refunds for early departure.

Q.    How much notice do I have to give to cancel my reservation?
A.    60 days prior to arrival we must receive your request to cancel. The cancellation fee is $69.00.

Q.   Are the linens and towels included in the home or condo I have reserved?
A.   Yes! All of our properties are "turn key". That means you will need to bring your personal items and food!    
       All other items (paper products, cleaning supplies, bath soap, coffee filters, etc) are there for you.
Q.  What about Trip Insurance?
A.  We offer a couple of links to let you choose the company and insurance options that are right for you.  and We do not endorse a specific company but do offer these
     as an information source only.